Join our dynamic team at Eulerity, a leading tech firm dedicated to empowering small businesses and franchises with cutting-edge marketing automation solutions. As we continue our rapid expansion, we're on the lookout for a proactive and organized Customer Success Associate to join us in supporting our growing clientele.
Responsibilities:
- Educate clients on digital marketing best practices, demonstrating how our platform can drive their business objectives.
- Serve as the primary point of contact for business owners across various brands utilizing our technology for marketing purposes.
- Guide clients in crafting effective marketing strategies and review performance across key digital channels such as Google AdWords, Facebook, Instagram, Google Display Network, and YouTube.
- Conduct onboarding sessions to familiarize new users with campaign activation and our platform's functionalities.
- Tailor strategies to meet client objectives and key performance indicators (KPIs), ensuring successful utilization of the Eulerity platform.
- Engage with clients via email and phone, providing ongoing support and leveraging expertise in both the platform and marketing strategies.
- Collaborate closely with Technical Account Managers to monitor media placements, analyze campaign metrics, and optimize performance.
Requirements:
- Ideally, 1-2 years of relevant Account Management experience, preferably within the technology sector.
- Ability to quickly grasp new concepts and effectively manage multiple priorities and projects simultaneously.
- Exceptional communication skills, enabling effective client education and training.
- Strong organizational skills with meticulous attention to detail.
- Analytical mindset coupled with creative problem-solving abilities.
- Collaborative and innovative approach to client interactions.
- High-energy individual with a team-oriented mindset.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Excellent interpersonal and communication skills in English.
Benefits:
- Competitive salary ranging from $60,000 to $70,000.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Unlimited paid time off (PTO) for optimal work-life balance.
- 401(k) matching program to support your financial future.
- Hybrid work model offering flexibility with 1-2 days in the office per week.
