Customer Care Executive
JOB DESCRIPTION
Skills Required
- A deep knowledge of the operations of a customer care department in an organization
- Outstanding communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally
- Creative problem solving skills
- Capacity to work both as an individual and as a team
- Excellent organizational and time management ability
- Highly self-motivated, willing to learn and quick adaptation to new processes within less time frame
- Basic computer knowledge with MS-Office, and effective browsing skills
Responsibilities
- To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc
- Ensuring timely and professional responses to all complaints, requests and queries received
- Research and compilation of answers for informational requests from customers
- Proper recording and scrutiny of the complaints received
- Efficient dealing of complaints to completion and enabling satisfaction of customer
- Rendering useful administrative support to other members of the customer care team
Qualification : Graduate or Post Graduate in any Discipline (Non-Technical)
Experience : Minimum 0-1 years
Location - IT PARK BHOPAL
E-mail: hr@vrdnetwork.com
Contact Number: +91-9893180500
